As a web application, JumpRope depends on a reliable internet connection to send and receive data. While internet connectivity in homes and schools is getting better and better all the time, many schools still have unreliable or slow connectivity during the school day. Detecting and correcting for unreliable connectivity is VERY hard to do, but we're always working to give better feedback about when a poor internet connection is detected.
What is it that can cause JumpRope to be inaccessible?
- Your internet may be down. Though this is not a form of downtime, it is the most common reason that you may not be able to access JumpRope and is thus worth It is usually wise to check other web sites first. When doing so, try going to a reliable website or two that you don't normally visit, to make sure that a cached copy is not already stored on your computer so that it has to be downloaded from the web. I usually use CNN.com or Yahoo.com. If they don't work, or are very very slow, chances are that the issue is on your end and not ours. Check your wireless internet or internet cables, or find someone in your school to help get you connected!
- JumpRope may have a scheduled maintenance. Once or twice a year, we make upgrades to our system that will make JumpRope inaccessible to you for a period of time. So far, we have only had two scheduled maintenance periods and they have lasted less than an hour each. We do everything we can to minimize them or eliminate them entirely, and we "stage" our updates carefully so that they are completed as quickly as possible. JumpRope warns you upon login for 7 days leading up to a scheduled maintenance period. During the period, you may see an "under construction" page or simply an error when you try to access JumpRope.
- JumpRope developers may have made a mistake. Those of you with sharp eyes may notice that JumpRope periodically gets updated with new features, bug fixes, and other changes. This happens behind the scenes, and you often won't even notice updates. We carefully test new versions of our software before releasing them to you, but occasionally bugs and other problems sneak into a release. If you notice a particular problem in JumpRope that doesn't seem to affect the entire system, please click on the Help & Feedback link at the top of the screen and describe the problem with as much detail as possible. We have support staff and developers who will evaluate the issue and get back to you with a solution or a fix as soon as possible.
- JumpRope may be down for the count. Web applications are becoming so common that sometimes we (well, not so much me since I have to worry about it every day) forget how complex they actually are. Every time you use JumpRope, literally dozens of computers are involved in downloading, fetching data, securing your connection, logging in, translating URL's into machine codes, saving your data, and generating reports. JumpRope hosts data with carefully-chosen partners who are way better than we are at making sure that things are secure and reliable. However, even the best of us sometimes have our issues - Facebook, Twitter, Gmail, and many others - pretty much everything short of Google's main search page - have all experienced downtime over the last few months, at least for some of their users. When this is happening, the best thing to do is to relax, walk away, and trust that teams of engineers at our web hosts (primarily Google and Zoho) are working furiously to get things working again - for us and their thousands/millions of other customers. You can be sure that everything will be working as quickly as possible.
If your connection to JumpRope's servers are lost, it is nearly always because of local internet connectivity problems. The first thing to try is to access another reliable public website that you don't often visit (so that it isn't cached in your browser) to check if your internet connection is working properly. Good candidates for this are www.yahoo.com or www.cnn.com. This status page is hosted on completely different servers than our databases and web application, and we use a third-party system to monitor our availability. This system (www.site24x7.com) checks our availability from multiple locations in the United States every 5 minutes. In addition to seeing if our servers are working, it also downloads a test record set from the database and simulates a full login and synchronization procedure. For convenience, we've embedded the site uptime metrics below:
In general, JumpRope's servers are highly available and monitored closely. We have several thousand users every day, and multiple data requests per second. When things go bad, we know about it and respond to it very quickly. Please contact us via our support website if you continue to experience difficulty and have reason to believe that it isn't due to your own internet connection!